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frequently asked questions

How do we book you two?!
First, we have a dance party. Then, we build your custom proposal for you two to review, sign, & submit your 40% non-refundable retainer. We'll countersign and send you a completed copy. Finally - return to the dance party & let's get to celebrating!

Do you offer payment plans?
We offer two different payment options, to meet every size, budget, and need: 40/60, & 40/20/20/20! Inquire to see payment plans explained!

What's included in our online gallery?
Your online gallery will include the entirety of your completed & edited images. You (& anyone you share the gallery with) will have access to download high & low resolution images for safe keeping, sharing on social media (low-res), and printing your memories (high-res)!

How many images should we expect in our gallery?
A good rule of thumb is to multiply 50 by the number of hours we shot! However, we never limit the maximum number of images in a gallery as everyone's days are so incredibly unique. An 8 hour wedding day will range from a minimum of 400 images to 2000+!

How long do we have to wait for our full gallery?
Turn around time ranges depending on whether or not you're waiting on wedding day or engagement session. Wedding & elopement galleries have a turn around time fo 4-16 weeks; whereas portrait sessions are 2-4 weeks!

What does "case-by-case" basis mean in terms of travel?
If you're interested in having us travel beyond our included service range, please note that a second photographer is required and additional travel fees will apply. The remaining cost of travel fees will be determined on a case-by-case basis and will include accommodations for 0-3 nights (determined by Photographer). Depending on the number of days required for travel, per each day, there is a travel stipend fee of $250. Additional travel expenses may include, but are not limited to: mileage, travel stipend, hotel or accommodations, flights, rental vehicle, transportation, fuel, food, baggage fees, parking fees, and other related expenses.

What's included in our complimentary engagement session?
Dance parties & celebrations as a team! We encourage our couples to slot in a minimum of an hour's time with us for these sessions. That way you two get an idea of how we work and we can fine-tune your session (& wedding day) based on what makes you comfortable in front of our cameras. Plus, this gives us the perfect opportunity to really get to know each other so wedding day will feel natural & comfortable. Engagement sessions are weekday sessions (M-TH) & we offer 1 free re-schedule just in case you need to shift dates. One photographer attends engagement sessions. And, similarly to your wedding gallery, you will also have an online digital gallery & print shop within 2-4 weeks from our session date to share, save, & swoon over!

Do you travel to Chicago, IL (within city limits)?
We love our city so so much & are absolutely there for wedding day! However, we do not travel to Chicago for portrait sessions.

What happens if i need to cancel or reschedule my session and/or event?
Be sure to check your contract for cancellation and/or reschedule terms. And most importantly - reach out to us! Keep us updated so we can play our team role in helping you navigate any changes!

Are pets allowed?
YES. YES x10000. We're most likely to die from petting something we knew we shouldn’t have.

Do you travel outside of your service ranges?
Easy answer - H3LL YES!

Will our photographers always be Ashley Bowling & Nicole Kilday?
In the rare event we are unable to attend your big day (cue the tears), our Associate Photographers on the team would step in. Our associate photographers were hand selected by us to seamlessly mesh with our brand & style of photography. In the event an associate photographer has to step in, we can assure you, you’re in amazing hands. Not to mention, we won’t be out of the loop at any point in time as we will still be here to handle all of the pre & post processing. The perks are - you gain an extra (or 2) creative to brainstorm ideas, bring additional talent to the table, and even more friends to share in this journey.

Does MWHCO deliver all raw and/or unedited images?
My Whole Heart Collective does not give out RAW and/or unedited images. Be sure to check your contract for additional details.